USA Staffing Help Desk: To request assistance with any steps in the USA Hire process (e.g., setting up the announcement, applicant notifications, score calculation, HR user experience questions), please submit a Help Desk ticket within the USA Staffing environment. Agencies may also contact their agency USA Hire Point of Contact or OPM USA Staffing Account Manager with any questions related to USA Hire and its functionality in the USA Staffing system.
Reasonable Accommodation Help Desk: To request assistance or status updates regarding a Reasonable Accommodation applicant, please submit a Help Desk ticket within the USA Staffing environment.
USA Hire Help Desk: Applicants seeking technical USA Hire assistance (e.g., inability to access the USA Hire Assessment link, technical difficulty completing the USA Hire Assessment after accessing the link, or applicant user experience questions) should first review the information found on the USA Hire Applicant Help and submit a help desk ticket from this page if this information does not resolve their question or issue. Technical assistance is available Monday through Friday 7 AM to 7 PM EST. The Helpdesk is closed on weekends and Federal Holidays. You may also visit the USA Hire Resource Center for additional information and answers to frequently asked questions.