On this page
- Ineligible Notification
- USA Hire Hold Notification
- Assessments are Required Notification
- Assessments are Complete Notification
- Reasonable Accommodation Under Review
The system will automatically provide and send the messages below based on an applicant’s status after they submit their online application and/or complete all required USA Hire assessments.
Ineligible Notification
Applicants ineligible (screen-out) to proceed to the USA Hire application phase will receive the following message.
Application Manager Message:
You have successfully submitted your initial application for this position. As the job announcement stated, one or more additional online assessments may be required in order to complete your application. If we determine additional online assessments are required to complete your application, you will receive an email notification with further instructions.
Email:
No USA Hire email is sent.
________________________________________________________________________________________________________________
USA Hire Hold Notification
Applicants eligible to proceed to the USA Hire application phase, but a USA Hire Hold was set by the hiring agency will receive the following message until the Hold is released. Once the hold is released, the applicant will receive the appropriate email and on-screen message.
USA Staffing Application Confirmation Message:
You have successfully submitted your initial application for this position. As the job announcement stated, one or more additional online assessments may be required in order to complete your application. If we determine additional online assessments are required to complete your application, you will receive an email notification with further instructions.
Email:
No USA Hire email is sent until the USA Hire Hold is released. Applicants will then receive the Assessments are Required, Assessments are Complete or Accommodation Under Review notifications, as appropriate.
________________________________________________________________________________________________________________
Assessments are Required Notification
Applicants eligible to proceed to the USA Hire application phase who need to complete the assessments will receive the following message:
USA Staffing Application Confirmation Message:
This job announcement requires the completion of USA Hire assessments as part of your job application.
Your next steps and deadline
To continue your application for this position, you must complete additional assessments by 11:59 PM Eastern Time (ET) on Assessment Window End Date.
Resources and assistance
For information, assistance, or determine if you may require a reasonable accommodation in order to complete the assessments, review the following resources.
Email:
SUBJECT: Action Required – Complete assessments for USAJOBS Job Title, Announcement Number
Hi Applicant’s First Name,
To finish your application for the position of USAJOBS Job Title, Announcement Number at Customer CPDF Agency you must complete additional USA Hire assessments by 11:59 PM Eastern Time (ET) on Assessment Window End Date.
Your next steps
To complete your assessments, click on the assessment link below:
USA Hire Assessment Link
_____________________________________________________________________________________________________________
Having issues accessing your assessments?
Try the following actions to access and complete your assessments:
- Your email provider or organization may alter the link above and it may need to be copied and pasted into your web browser. Then sign into your USAJOBS account using the credentials you used to apply to this position, and then proceed to the assessments.
- Go to the usajobs.gov website, and sign into your USAJOBS account. Find the job announcement for the position listed above, click “Track this application” and then click on the assessment link provided on screen to proceed to the assessments.
- Attempt to complete assessments from a different computer. Security restrictions on some computers may make it more difficult to sign in and complete assessments.
Need additional help?
Replies to this message go to an unmonitored mailbox. For more information, assistance, or to determine if you require a reasonable accommodation to complete the assessments, review the following resources.
Provided the hiring agency did not disable the setting in USA Staffing, applicants who still have not completed their assessments one day before to their USA Hire Assessment End Date will receive the following reminder message:
Email:
SUBJECT: Action Required – Complete assessments for USAJOBS Job Title, Announcement Number
Hi Applicant’s First Name,
This is a reminder that to finish your application for the position of USAJOBS Job Title, Announcement Number at Customer CPDF Agency you must complete additional USA Hire assessments by 11:59 PM Eastern Time (ET) on Assessment End Date. We encourage you to complete the assessments as soon as possible.
Your next steps
To complete your assessments, click on the assessment link below:
USA Hire Assessment Link
Try the following actions to access and complete your assessments:
- Your email provider or organization may alter the link above and it may need to be copied and pasted into your web browser. Then sign into your USAJOBS account using the credentials you used to apply to this position, and then proceed to the assessments.
- Go to the usajobs.gov website, and sign into your USAJOBS account. Find the job announcement for the position listed above, click “Track this application” and then click on the assessment link provided on screen to proceed to the assessments.
- Attempt to complete assessments from a different computer. Security restrictions on some computers may make it more difficult to sign in and complete assessments.
Need additional help?
Replies to this message go to an unmonitored mailbox. For more information, assistance, or to determine if you require a reasonable accommodation to complete the assessments, review the following resources.
________________________________________________________________________________________________________________
Assessments are Complete Notification
Applicants eligible to proceed to the USA Hire application phase who need to complete the assessments will receive the following message and email:
USA Staffing Application Confirmation Message:
This job announcement required the completion of USA Hire assessments as part of your job application.
Your assessment completion status
Complete
What determines my completion status?
If you did not just complete a testing session, then your assessment responses were automatically reused from a previous testing session. For USA Hire assessments, your assessment responses will be reused in most instances for one year from the date you previously completed the assessment. Reuse of responses enhances test security, streamlines content management, and reduces your burden by not requiring you to complete repeat test sessions for each announcement to which you apply.
Need additional help?
For more information about the assessments or to submit an assistance request, review the following resources.
Email:
SUBJECT: Assessments complete for USAJOBS Job Title, Announcement Number
Hi Applicant’s First Name,
The job announcement for USAJOBS Job Title, Announcement Number at Customer CPDF Agency required the completion of USA Hire assessments as part of your job application.
Your assessment completion status
Complete
What determines my completion status?
If you did not just complete a testing session, then your assessment responses were automatically reused from a previous testing session. For USA Hire assessments, your assessment responses will be reused in most instances for one year from the date you previously completed the assessment. Reuse of responses enhances test security, streamlines content management, and reduces your burden by not requiring you to complete repeat test sessions for each announcement to which you apply.
Need additional help?
Replies to this message go to an unmonitored mailbox. For more information about the assessments or to submit an assistance request, review the following resources.
Applicants eligible to proceed to the USA Hire application phase who were notified to complete assessments and completed them before the assessment deadline will receive the following email upon completing assessments:
Email:
SUBJECT: Assessments complete for USAJOBS Job Title, Announcement Number
Hi Applicant’s First Name,
The job announcement for USAJOBS Job Title, Announcement Number at Customer CPDF Agency required the completion of USA Hire assessments as part of your job application.
Your assessment completion status
Complete
What determines my completion status?
If you did not just complete a testing session, then your assessment responses were automatically reused from a previous testing session. For USA Hire assessments, your assessment responses will be reused in most instances for one year from the date you previously completed the assessment. Reuse of responses enhances test security, streamlines content management, and reduces your burden by not requiring you to complete repeat test sessions for each announcement to which you apply.
Need additional help?
Replies to this message go to an unmonitored mailbox. For more information about the assessments or to submit an assistance request, review the following resources.
________________________________________________________________________________________________________________
Reasonable Accommodation Under Review
Applicants eligible to proceed to the USA Hire application phase who need to complete the assessments, but requested a reasonable accommodation to complete the assessments will receive the following message:
USA Staffing Application Confirmation Message:
This job announcement requires the completion of USA Hire assessments as part of your job application. During your application, you requested an accommodation for completing the required assessments based on a claimed qualifying disability as defined by the Rehabilitation Act of 1973, as amended.
Accommodation request status
Your request must be reviewed before you can proceed to the assessments.
Your next steps and deadline
A Help Desk ticket has been created with the USA Hire Reasonable Accommodation team. You will receive this ticket as an email with the subject line Reasonable Accommodation Ticket - Applicant First Name Applicant Last Name – Announcement Number. Follow the instructions in this ticket email to remove your accommodation request or provide the necessary documentation to support it.
If you do not remove or support your request by 11:59 PM Eastern Time (ET) on Assessment Window End Date, your application will remain incomplete and remove you from further consideration for this job announcement.
Resources and assistance
For more information about USA Hire assessment reasonable accommodation, review the following resources.
Email:
SUBJECT: Action Required – Assessment accommodation request for USAJOBS Job Title, Announcement Number
Hi Applicant’s First Name,
To finish your application for the position of USAJOBS Job Title, Announcement Number at Organization Name, you must complete additional USA Hire assessments. During your application, you requested an assessment accommodation based on a claimed qualifying disability as defined by the Rehabilitation Act of 1973, as amended.
Accommodation request status
The request must be reviewed before you can proceed to the assessments.
Your next steps and deadline
A help desk ticket has been created with the USA Hire Reasonable Accommodation Team for your request. You will receive this ticket as an email with the subject line Reasonable Accommodation Ticket - Applicant’s First Name Applicant’s Last Name – Announcement Number. Follow the instructions in this ticket email to remove your accommodation request or provide the necessary documentation to support it.
If you do not remove or support your request by 11:59 PM Eastern Time (ET) on Assessment End Date, your application will remain incomplete and remove you from further consideration for this job announcement.
Note about providing documentation to the Reasonable Accommodation Team
Certain IT security programs and configurations (such as firewalls and antivirus suites used by many employers) can interfere with your ability to communicate with and/or submit supporting documents to the USA Hire Reasonable Accommodation Team. You will receive a confirmation email once the USA Hire Reasonable Accommodation Team verifies they have received documentation you submit.
Need additional help?
Replies to this message go to an unmonitored mailbox. For more information about USA Hire assessment reasonable accommodation, review the following resources.
Additionally, a help desk ticket will get created by USA Staffing on the applicant’s behalf:
Help Ticket Email Message to Applicant
This email is in reference to ticket number RA Ticket # which was automatically created on your behalf with the USA Hire Reasonable Accommodation help desk on Timestamp of RA Selection (ET). Please use this email to communicate with the USA Hire Reasonable Accommodation team regarding your request.
You requested an accommodation for completing the USA Hire Assessment(s) for the USAJOBS Position Title position, Announcement Number Announcement Number based on a claimed qualifying disability as defined by the Rehabilitation Act of 1973 as amended.
Due to your assessment(s) accommodation request, your application is now ON HOLD. To remove the hold, you must FULLY COMPLETE one of the two courses of action below. Once you have fully completed one of the following courses of action, you will be allowed to take the required USA Hire Assessment(s) needed to submit a complete application. Failure to fully complete one of the courses of action before the deadlines provided in this email will cause your application to remain incomplete and remove you from further consideration for this position.
COURSE OF ACTION #1: Remove My Reasonable Accommodation Request
If you did not intend to request a reasonable accommodation for the assessment(s) and would like to remove your request, please respond to this help desk email no later than 11:59 PM ET on Assessment End Date indicating you no longer require an assessment(s) accommodation.
Alternative Option: If you would like to update your application to remove your assessment(s) accommodation request yourself, then complete the following steps by 11:59 PM ET on Announcement Close Date, the closing date of the announcement.
Step 1. Log into your USAJOBS account, locate your application for this announcement, click the + link to expand it, and then click the Edit my application link. Follow the USAJOBS prompts to navigate to your application.
Step 2. Once in the application system, under the Eligibilities section, update the response to the reasonable accommodation question from “Yes” to “No”. Make sure you continue all the way through and click the Submit Application button at the end.
Next Steps: Once your request has been removed, you will receive an email with a link to the unaccommodated version of the USA Hire Assessment(s). You will need to complete the assessment(s) by the date and time provided in that email to submit a complete application and be considered for this position.
COURSE OF ACTION #2: Validate My Reasonable Accommodation Request
To validate your accommodation request and receive consideration for an accommodated version of the USA Assessment(s), complete all the below steps no later than by 11:59 PM ET on Assessment End Date. It is your responsibility to plan accordingly to complete these steps by this deadline. Contact the USA Hire Reasonable Accommodation team by replying to this email if you have any concerns with completing these steps by the deadline.
Initial Steps. Reply to this help desk email before 11:59 PM ET on Assessment End Date and include the following:
- Claimed Disability
- Accommodation requested for completing the USA Hire Assessments
- Attachment with supporting medical documentation from a qualified professional as outlined below.*
*The supporting medical documentation from a qualified professional should include the following information:
(1) What is the disability, to include how it affects your ability to complete the assessment(s)?
(2) What accommodation is requested to assist with the assessment(s)?
(3) How will the accommodation help you take the assessment(s)?
Notes:
- Information and documents provided will be kept confidential and only used for your accommodation request for USA Hire Assessment(s).
- A Schedule A letter and/or veterans' disability documents are not sufficient to determine reasonable accommodation eligibility for the USA Hire Assessment(s). Requests for Schedule A hiring and/or on-the-job reasonable accommodation should be directed to the agency contact listed in the job announcement. You must provide supporting documentation as stated above for items 1-3.
Certain IT security programs and configurations (such as firewalls and antivirus suites used by many employers) can interfere with your ability to communicate with and/or submit supporting documents to the USA Hire Reasonable Accommodation team. You will receive a confirmation email once the USA Hire Reasonable Accommodation team verifies it has received documentation you send. If you do not receive a confirmation from the USA Hire Reasonable Accommodation team within two business days, your documents have not been received. If this has occurred, please reply to this email to make alternative arrangements to submit your documents.
Next Steps: Once your email response with supporting documentation is received, it will be reviewed. If any additional information is needed before a determination can be made, you will be contacted via this help desk ticket. Once sufficient information is provided to make a determination, you will be notified of the accommodation decision and your next steps for completing the USA Hire Assessment(s).
If you have any extenuating circumstances preventing you from validating your reasonable accommodation request by the deadline, reply to this help desk email immediately, but no later than 11:59 PM ET on Assessment End Date. Any request for a deadline extension may require supporting documentation for review and approval on a case-by-case basis.
You may visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. If you have any questions throughout this process, please reply to this email.
Thank you,
USA Hire Reasonable Accommodation Help Desk
Applicants whose accommodation request is approved will receive the following message:
Application Manager Message:
Your request to receive an assessment accommodation has been approved. You have until 11:59 PM ET on Assessment Window End Date to complete all of the required assessment(s) for this vacancy. To take the online assessment(s) now, click the following link:
USA Hire Assessment Link
To ensure your consideration for this position, we recommend you complete the assessment(s) within 48 hours. Please refer to the job opportunity announcement or your acknowledgement letter for details concerning the assessment deadline or other potential assessment/application requirements. If you have any questions about the assessments, please submit a helpdesk ticket at https://apply.usastaffing.gov/HelpTicket.
Email:
SUBJECT: Assessment Accommodation for Announcement Number Approved
Dear Applicant’s First Name Applicant’s Last Name,
Your request to receive an assessment accommodation for the USAJOBS Job Title position, Announcement Number Announcement Number, has been approved. You have until 11:59 PM ET on Assessment End Date to complete all of the required assessment(s) for this vacancy. To take the online assessment(s) now, click the following link:
USA Hire Assessment Link
To ensure your consideration for this position, we recommend you complete the assessment(s) within 48 hours. Please refer to the job opportunity announcement or your acknowledgement letter for details concerning the assessment deadline or other potential assessment/application requirements.
If you have any questions about the assessments, please submit a helpdesk ticket at https://apply.usastaffing.gov/HelpTicket.
Applicants whose accommodation request is not approved will receive the following message:
Application Manager Message:
Your request to receive an assessment accommodation has not been approved. You have until 11:59 PM ET on Assessment Window End Date to complete all of the required assessment(s) for this vacancy. To take the online assessment(s) now, click the following link:
USA Hire Assessment Link
To ensure your consideration for this position, we recommend you complete the assessment(s) within 48 hours. Please refer to the job opportunity announcement or your acknowledgement letter for details concerning the assessment deadline or other potential assessment/application requirements. If you have any questions about the assessments, please submit a helpdesk ticket at https://apply.usastaffing.gov/HelpTicket.
Email:
SUBJECT: Assessment Accommodation for Announcement Number Not Approved
Dear Applicant’s First Name Applicant’s Last Name,
Your request to receive an assessment accommodation for the USAJOBS Job Title position, Announcement Number Announcement Number, was not approved. You have until 11:59 PM ET on Assessment End Date to complete all of the required assessment(s) for this vacancy. To take the online assessment(s) now, click the following link:
USA Hire Assessment Link
To ensure your consideration for this position, we recommend you complete the assessment(s) within 48 hours. Please refer to the job opportunity announcement or your acknowledgement letter for details concerning the assessment deadline or other potential assessment/application requirements.
If you have any questions about the assessments, please submit a helpdesk ticket at https://apply.usastaffing.gov/HelpTicket.